Refund policy

Last Updated: 2026-10-21

Brown Color is operated by Encomia Brighton Studio INC.

What may be returned

You may request an eligible return within 30 days of delivery. We accept change-of-mind returns, as well as returns for items that are defective, damaged, incorrect, incomplete, or materially different from their description.

For a change-of-mind return, the item must be unused and undamaged, with its included accessories.

How to request a return

Email support@browncolor.com with your order number and the reason for your return. We provide an initial response within 1–2 business days. Contact us before sending anything back; after approval, we will provide a prepaid return label and the return address. We cover shipping for eligible returns and do not charge a restocking fee. Follow the return instructions we provide. Our public business correspondence address is not the return address; do not send a return there unless we specifically instruct you to do so.

When something is wrong with your order

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, email us within 30 days of delivery. Include your order number, a description of the issue, and photos of the item, its packaging, and the shipping label. We will arrange a full refund for an eligible claim at no cost to you. If we ask you to return the item after approval, use the prepaid label and return instructions we provide. The change-of-mind condition requirements do not prevent you from reporting an item that arrived damaged or defective.

Receiving a refund

After we receive and inspect an approved return, we issue the refund to your original payment method within 7 business days. Your bank or payment provider may need additional time to post the credit to your account; the refund issue period is separate from that posting time.

Exchanges

We do not offer exchanges. If you would like a different item, return the original item for a refund under this policy and place a new order after your refund.

If shipment is delayed

If we cannot ship within the stated processing period, we will notify you and offer a revised shipping date or cancellation with a prompt refund. See our Shipping Policy.

Business days are Monday through Friday, excluding U.S. federal holidays. See our Payment Policy and Terms of Service for related information. Nothing in this policy limits consumer rights that cannot be waived under applicable federal or state law.

This address is for business correspondence only. It is not a walk-in retail store and does not accept in-person visits.